Building Your Customer Base by Improving Access for People with Disabilities!

Attract and retain a more diverse customer base by improving accessibility to and within your physical space.

A welcoming storefront is crucial for attracting and retaining customers. This webinar will explore the importance of making your storefront welcoming for customers with disabilities, too.

Participants will learn about legal requirements, design principles, and practical steps to create spaces that encourage people of all ages and abilities to come in, explore, and purchase your goods and services. We’ll talk about common access issues, such as accessible parking and entrances, clear routes to enter and move around facilities, sales and service counters, and other public amenities. You’ll gain valuable insights to help you ensure that all customers feel welcomed and included.

What You’ll Learn About:

• The legal and ethical importance of physical accessibility
• Key accessibility features for businesses, including parking, curb cuts, entrances, and sales and service counters
• Practical tips for designing accessible spaces that enhance inclusion and improve the customer experience
• Resources and tools to assist in creating disability-friendly businesses

Presenter: Bill Botten