What must I do when an individual with a service animal comes to my business?

Individuals with disabilities are allowed to be accompanied by their service animals in all areas of public facilities and private businesses where members of the public are allowed to go. An individual with a service animal may not be segregated from other customers.  If a service animal’s presence compromises safety or is disruptive to the purpose of the business, they can be excluded from a specific facility such as a surgery or intensive care unit in a hospital in which a sterile field is required.

Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals.  If it is possible, separate the person with the allergy or other animal aversions from the person with a service animal.

For additional information, take a look at the following resources: 

FAQ: What if a service animal barks or growls at other people, or otherwise acts out of control?

FAQ: How can I tell if an animal is really a service animal and not just a pet?

Fact Sheet: Service Animals