Can a public accommodation use eligibility criteria to determine who may receive services?

Yes.  However, if a requirement screens out or tends to screen out individuals with disabilities, it may only be used if necessary for the provision of the services. For instance, it would be a violation for a retail store to have a rule excluding all deaf persons from entering the premises, or for a movie theater to exclude all individuals with cerebral palsy. More subtle forms of discrimination are also prohibited. For example, requiring presentation of a driver's license as the sole acceptable means of identification for purposes of paying by check could constitute discrimination against individuals with vision impairments if the use of an alternative means of identification is available.

For more information, take a look at the following resources:

FAQ: What are public accommodations?

FAQ: What standards must places of public accommodations and commercial facilities use for readily achievable barrier removal and in new construction and alterations?