When barrier removal is not readily achievable, what kinds of alternative steps are required by the ADA?

Alternatives may include such measures as in-store assistance for removing articles from inaccessible shelves, home delivery of groceries, or coming to the door to receive or return dry cleaning.

For additional information, take a look at the following resources:

FAQ: What does the term “readily achievable” mean?

FAQ: How is “readily achievable” determined in a multi site business?

FAQ: What funding assistance is available for removing barriers and accommodating customers with disabilities?

Fact Sheet: Small Business and ADA Readily Achievable Requirements