What changes must a public entity make to its existing facilities to make them accessible?

A public entity must ensure that individuals with disabilities can participate in its services, programs, and activities. A state or local government's programs, when viewed in their entirety, must be readily accessible to and usable by individuals with disabilities. This standard, known as "program accessibility," applies to all existing facilities of a public entity.

Public entities do not necessarily have to make each of their existing facilities accessible. Program access can be achieved through different methods including alteration of existing facilities, acquisition or construction of additional facilities, relocation of a service or program to an accessible facility, provision of services at alternate accessible sites, or change to a policy or procedure.