The Department of Justice (DOJ) has issued revised ADA regulations under Title III, which covers many types of private businesses, or “places of public accommodation.” Many of these revisions apply to places of lodging, such as new requirements for reservation systems, and revised standards for facility access.
Definition: What is a “Place of Lodging”?
Places of lodging include:
- Other facilities that offer sleeping rooms for short-term stays (generally 30 days or less) and meet certain conditions.
- Any entity that owns, operates, leases, or leases to such a place is covered by the regulations.
- Exception: Facilities that contain no more than five rooms for rent and where the proprietor actually resides.
Revised Standards for Buildings and Facilities
The 2010 ADA Standards for Accessible Design include revised minimum requirements for newly and constructed or altered facilities so that they are accessible to and usable by individuals with disabilities. Minimum requirements:
- Accessible guest rooms with mobility and communication features dispersed among the different categories or classes of guest rooms available in the facility.
- Amenities such as swimming pools and spas, exercise facilities, saunas and steam rooms, golf and miniature golf courses, boating and fishing facilities, and playgrounds for children must be accessible and usable by people with disabilities.
Newly designed and constructed places of lodging must comply with the new 2010 ADA Standards, and alterations to an existing building must comply to the maximum extent feasible. For existing buildings that are not undergoing alterations, owners still have an obligation to remove barriers to the extent that is readily achievable.
For those existing elements of a facility that were constructed or altered in compliance with the 1991 ADA Standards, no changes are necessary even if the new 2010 ADA Standards have different requirements for those elements. This situation is referred to as “safe harbor.” Safe harbor does not apply to those elements of a facility, like swimming pools, saunas and playgrounds that were not covered in the 1991 ADA Standards. However, when an alteration is performed, it must comply with the new 2010 ADA Standards. In cases where the nature of the facility makes full compliance with the 2010 ADA Standards virtually impossible, the alteration must provide the maximum physical accessibility that is feasible.
Reservation Systems Requirements for Places of Lodging
- Places of lodging must identify and describe the accessible features of the property and the accessible guest rooms in enough detail to enable an individual to decide if the facility will meet his or her needs. Information, including photos or other images, may be posted on websites or included in brochures or other materials.
- People with disabilities must be able to make reservations for accessible guest rooms during the same hours and in the same ways that other people are able to make reservations such as by telephone, in person, email, via websites, or through third parties (travel agents or online reservations services).
- Places of lodging must provide accessible rooms to at least some of the third parties, and provide these third parties with information about the accessible features of the facility and the guest rooms.
- Customer service staff must be trained to respond to specific inquiries about the features of the facility including:
- Accessible routes to and through the facility;
- Details about the configuration of accessible guest rooms and bathrooms;
- The availability of accessibility equipment or features such as bath benches, or visual alarm and alert devices for guests who are deaf or hard of hearing; and
- The accessibility of common spaces such as meeting rooms, lounges, restaurants, swimming pools, or fitness centers.
- Accessible guest rooms must be held back until all other rooms of that type have been rented.
- When a reservation is made for an accessible guest room, the specific accessible guest room reserved must be held for the reserving customer and the room must be removed from the reservation system.
To improve accessibility of places of lodging:
- Ensure beds are of an accessible height (recommended bed height is between 20 to 23 inches from the floor to top of the mattress).
- Ensure that portable shower seats are safe and accessible, providing such features as a seat back, adequate structural strength, sufficient seat depth, and non-slip caps on seat legs. Where folding shower seats are installed on the walls of accessible shower compartments, the 2010 ADA Standards contains a number of technical requirements including the appropriate seat placement so that the seat is usable and the shower controls are within reach.
- Include multiple outlets and cords.
- Training hotel staff on:
- General ADA regulations
- Accessibility features available for guests.
- The use of respectful language and practices for guests with disabilities
- Effective communication practices that would benefit guests who are deaf or hard of hearing
- Hotel policies addressing use of service animals
Find materials, resources, and training to help hospitality businesses reach and serve customers with disabilities.
Find the regulations for Title III/public accommodations, the 2010 ADA Standards for Accessible Design, and a variety of technical assistance materials.
Find the ADA Standards along with technical assistance materials, including design guides for recreational facilities.
Content was developed by the Mid-Atlantic ADA Center and the Northwest ADA Center, and is based on professional consensus of ADA experts and the ADA National Network.
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The contents of this factsheet were developed under grants from the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR grant numbers 90DP0089, 90DP0095, and 90DP0086). NIDILRR is a Center within the Administration for Community Living (ACL), Department of Health and Human Services (HHS). The contents of this factsheet do not necessarily represent the policy of NIDILRR, ACL, HHS, and you should not assume endorsement by the Federal Government.
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