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Enhancing Accessibility Through Customer Experience
Event Date/Time:
Tuesday, September 24th, 2024
1:00 PM EDT - 2:30 PM EDT
Location:
Via Zoom Webinar Platform
Description:
How does Customer Experience (CX) improve accessibility? How can agencies effectively support the needs of their customers? Nicshan Floyd, Deputy Director for Customer Experience at DHS and his team will discuss the importance of building human-centric products and services through customer experience best practices and accessibility guidelines. They will walk through key steps for inclusive design, cover the benefits of Customer Experience (CX )and talk about how to build accessible products beyond the Section 508 standards.
Sign Language and Real Time Captioning will be available.
Questions for the presenter can be submitted during the registration process
General Accommodations:
American Sign Language (ASL)
Open or Closed Captions
Materials Available in Alternate Formats
From the Sponsor:
Region 5 - Great Lakes ADA Center
Audience:
Business, People with Disabilities, State and Local Government, ADA Coordinator, Consumer Advocate, Federal or Non-Federal Partner, Industry Representative or Product DeveloperTopic:
Technology (Accessible)Credit:
ACTCP Credit, Attendance
Registration:
Required
Cost:
$ 0.00
Registration Link:
Registration Deadline:
Monday, September 23, 2024
For More Information:
Link to Archived Recording:
Other Sponsor:
U.S. Access Board and CIO Council
