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The term “reasonable accommodation” is found within Title I, the section of the law that covers employment. Title I is designed to help people with disabilities access the same employment opportunities and benefits available to people without disabilities. A reasonable accommodation is any modification or adjustment that allows a person with a disability to participate in the application process, to perform essential job functions, or to enjoy the privileges of employment.
The term “reasonable modification of policies, practices, and procedures” is found within Titles II and III. Title II of the ADA covers state and local governments, and Title III covers public accommodations (businesses). Under both Titles II and III, state and local governments and public accommodations must ensure that people with disabilities have equal opportunities to use and access programs, activities, goods, services, and facilities. Sometimes, reasonable modifications in policies, practices, and procedures may be necessary so people with disabilities have equal opportunities. Reasonable modifications of policy, practice, and procedure are changes to the way things are typically done.
Under the ADA, the case-by-case specifics are important. For example, a business is not required to make modifications that cause a fundamental change in the nature of its goods, services, or activities. An employer is not required to provide the exact accommodation requested by an employee; the employer may offer another effective accommodation.
For additional information, take a look at the following resources:
Reasonable Accommodations in the Workplace
What is the process to request a reasonable accommodation in employment?
Reasonable Modifications to Policy, Practice & Procedure in Public Transportation
