Serving Customers with Disabilities: A Toolkit
Tuesday, December 4th, 2018
12:30 PM EST - 1:00 PM EST
This webinar will preview the newest customer service training resource for frontline employees. If you manage a business, professional office, government office, etc., you know how important it is for frontline staff to provide exemplary customer service to people with disabilities. Our customer service toolkit will help you train your staff by giving them both practical guidance and fundamental principles for appropriate and respectful interactions. The webinar will also be useful to anyone with a general interest in disability awareness topics.
Presenter: Caleb Berkemeier, Training Specialist, Mid-Atlantic ADA Center
- This webinar will be presented via the Blackboard Collaborate Web Conferencing platform.
- Real-time captioning will be available through the webinar platform.
- A telephone conference option will also be available should you choose not to use the webinar platform.
From the Sponsor:
Region 3 - Mid-Atlantic ADA Center
Audience:Business, Employer, People with Disabilities, State and Local Government, ADA Coordinator, Attorney or Other Legal Professional, Consumer Advocate, Educator, Family Member of Person With Disability, Federal or Non-Federal Partner, Industry Representative or Product Developer, Media, Medical Professional, Policy Expert, Practitioners, Religious Organization, Researcher, Service Provider, State/Local Affiliate
Topic:Education, General ADA Information, Hospitality, Disability Awareness/Education, Effective Communication, Non-Discrimination, Program Access, Service Animals
Tuesday, December 4, 2018