ADA National Network Learning Session: Who Let the Dogs (and Miniature Horses) In? Service Animals in Health Care Facilities

Event Date/Time: 

Thursday, May 28th, 2020
11:30 AM PDT - 1:00 PM PDT




According to the Bureau of Global Public Affairs within the U.S. Department of State, approximately 500,000 service dogs assist people with disabilities across the country. Under the Americans with Disabilities Act (ADA), service animals must be given access to places their human handlers go, including health care facilities. As service animals become more common, health care professionals are more likely to come in contact with them in doctor's offices, hospitals, and other medical settings.

During this webinar, we will address the definition of a service animal, places a service animal can and cannot visit with his/her handler, the questions that can be asked of the person with a disability, and how to interact with a service animal. We will also review a sample service animal policy for health care facilities.

As a health care provider, this webinar will help you understand the ADA, service animals, and the implantation of procedures that will enhance your ability to provide comprehensive, patient-centered care.

Learning objectives:

  • Define service animals under the ADA.
  • List the questions that can be asked about a service animal.
  • Identify places that a service animal can and cannot visit with his/her handler.
  • Understand how to interact appropriately with the service animal and its handler.
  • Recognize the importance of having a service animal policy.


Pam Williamson is the Assistant Director of the Southeast ADA Center, a project of the Burton Blatt Institute at Syracuse University. The Southeast ADA Center is a member of the ADA National Network.

Ms. Williamson has extensive knowledge of the Americans with Disabilities Act (ADA), building the capacity of organizations to facilitate voluntary compliance with the ADA, supported employment, special education services, and aging populations. She has also contributed to the development and implementation of three online courses: ADA Basic Building Blocks (, At Your Service: Welcoming Customers with Disabilities (, and the ADA Title II Tutorial (

She co-authored the curricula, Serving Customers with Disabilities in Air Travel and ADA and Self-Advocacy for Youth - Train-the-Trainer Curriculum: An Americans with Disabilities Act (ADA) Roadmap.

From the Sponsor: 

ADA National Network


People with Disabilities, Family Member of Person With Disability, Medical Professional, Practitioners


General ADA Information, Public Accommodations (ADA Title III), Medical Assistance, Reasonable Accommodation, Service Animals






$ 0.00

Registration Deadline: 

Wednesday, May 27, 2020