Thanks to the ADA, a public university recently remodeled its facilities to increase accessibility. While the bathrooms were wheelchair accessible under the 1991 Standards for Accessible Design, they failed to meet the updated 2010 Standards for Accessible Design requirements. The school thought that due to the age of the building, they met an exception allowing them to follow the older standards.

After a student filed an informal complaint, an employee at the university contacted their regional ADA Center to get more information about what the Americans with Disabilities Act required. The regional ADA Center explained that when a remodel occurs, alterations must comply with the 2010 Standards for Design unless it is technically infeasible to do so. This conversation helped the university take action to update their bathrooms to meet the updated 2010 Standards for Design, making the campus more welcoming and accessible for everyone.