Capital One leverages a process mindset to manage risk within their ADA Title III program. In this presentation, they will share why it is important to manage, measure, and remediate risks within the ADA program, while remaining compliant with other regulations. Through case studies of ADA accommodations, they will engage the audience to discuss best practices.

Presenters:
Carin Coates is a process owner for Capital One’s ADA Enterprise Team, Language and Interpretation Enterprise Team, as well as the US Card Power of Attorney, Conservator and Guardianship Team.

Carlos Lugo is a Senior Counsel for Capital One’s Regulatory Legal Team, with Subject Matter Expertise on ADA Title III & Digital Accessibility, Languages other than English, Customer protective arrangements such as Power of Attorney, Conservatorships and Guardianships.