Accessibility programs are essential to ensuring federal agencies are inclusive of employees with disabilities, especially within digital work environments. While there is no universal method for developing effective accessibility programs, some strategies and practices are more successful than others. In the creation of digital documents, agencies frequently produce large volumes through the collaboration of many authors across federal departments, offices, and units.

This session will discuss some common features, work processes, and evaluation and implementation actions of successful document accessibility programs. Presenters from Internal Revenue Service (IRS) and Social Security Administration (SSA) will review the importance of scoping and protocols in work-plans, the methods to maximize the effects of centralized document services, the effectiveness of partnering with internal groups that produce large volumes of documents, and the approaches to maximize training efforts by targeted recruitment.