Alternatives may include such measures as in-store assistance for removing articles from inaccessible shelves, home delivery of groceries, or coming to the door to receive or return dry cleaning.
For additional information, take a look at the following resources:
FAQ: What does the term “readily achievable” mean? [2]
FAQ: How is “readily achievable” determined in a multi site business? [3]
Fact Sheet: Small Business and ADA Readily Achievable Requirements [5]
Links:
[1] https://adata.org/faq/when-barrier-removal-not-readily-achievable-what-kinds-alternative-steps-are-required-ada
[2] https://adata.org/faq/what-does-term-readily-achievable-mean
[3] https://adata.org/faq/how-readily-achievable-determined-multisite-business
[4] https://adata.org/faq/what-funding-assistance-available-removing-barriers-and-accommodating-customers-disabilities
[5] https://adata.org/factsheet/small-business-and-ada-readily-achievable-requirements